SurfNet Corporation is committed to respecting and protecting the privacy of visitors to our web sites as well as the privacy of our actual customers. For visitors, we've
structured our web sites so that, in general, you can visit us on the web without identifying yourself or revealing any personal information.
For customers, once you choose to provide us personally identifiable
information (any information by which you can be identified), you can be assured that it will only be used to support your customer relationship with SurfNet Corporation.
Visitors to Our Web Site
What information do we collect?
When you visit our web site, our web server collects basic user information about you that includes your ISP's domain, the time you accessed our web site, and
the pages from within our web site that you visit.
We may at times also use cookies, which are small pieces of information that a web site can store in a designated file on your computer. Cookies allow a web
application to respond to you as an individual. By gathering and remembering information about your preferences, the web application can tailor its operation to your needs, likes, and dislikes.
Our web server does
not collect your e-mail address or aggregate information on what other pages on the Web you have accessed or visited.
How do we use this information?
The basic user information collected is
used to help us analyze web traffic and to improve the content of our web site. Cookies may be used to facilitate your customer interaction with us. For example, we may use a cookie on the landing page of products sold
online which record the customer information that is required on the order form, and then forward this information to our internal sales tracking database.
We may from time to time disclose to third parties aggregate
information on our web site's traffic profile. For example, Internet advertising companies may require this data to help us better target our advertisements on our web site(s) and/or other web sites.
Note that our
site provides links to products and services offered by other companies; the company's web site that you link to will be able to determine that you linked from our web site.
SurfNet Corporation Customers
What information do we collect?
When you sign up for SurfNet Corporation's services, you provide us with both contact and
payment information. Contact
information typically includes your name, address, and phone number. Payment information typically includes your credit card number.
While you are a SurfNet Corporation customer, we manage information with regard to
your account status, choice of services, and customer logs. In addition, we may store customers' electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.
How do we use this information?
We use the contact information you provide us to establish our service for you. We use payment information for payment processing purposes only. We create and
maintain other information such as customer account status, choice of services, and customer logs in the normal course of providing service.
SurfNet Corporation may share customer information with selected
partners/third parties, for example, to provide you with information about products, which might be of interest to you, or to enable you to take advantage of special partner programs. SurfNet Corporation may also use
customer information to provide customers with system information or information about new or upgraded products.
We will not otherwise disclose customer personal and account information unless we have reason to
believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of SurfNet Corporation, our
customers, or others, or where SurfNet Corporation has a good faith belief that the law requires such disclosure.
SurfNet Corporation also will not, except for reasons stated below, disclose to third parties the
contents of any electronic mail or other electronic communications that SurfNet Corporation stores or transmits for its customers. The circumstances under which SurfNet Corporation will disclose such electronic customer
communications are when:
It is necessary in order to provide service to the customer?
It is necessary to protect the legitimate interests of SurfNet Corporation and its customers;
It is
required to cooperate with interception orders, warrants, or other legal process that SurfNet Corporation determines in its sole discretion to be valid and enforceable; and
It is necessary to provide to a law
enforcement agency when the contents are inadvertently obtained by SurfNet Corporation and appear to pertain to the commission of a crime.
SurfNet Corporation disclaims any intention to censor, edit, or engage in
ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. SurfNet Corporation will, however, review, delete, or block access to communications that may harm
SurfNet Corporation, its customers or third parties. The grounds on which SurfNet Corporation may take such action include, but are not limited to, actual or potential violations of SurfNet Corporation's Terms of Use.
Customers may opt out of receiving newsletters and/or notices of new or upgraded products from SurfNet Corporation by sending a request to privacy@surfmail.net. In this request, customers must
identify their domain name and contact information.
Please note, however, that SurfNet Corporation reserves the right to send bulletins and other important information regarding our services at our discretion.